Terms & ConditionsZeltom LLC reserves the right to update or modify these Terms and
Conditions at any time without prior notice. Your use of this website
following any such change constitutes your agreement to follow and be
bound by the Terms and Conditions as changed. For this reason, we
encourage you to review these Terms and Conditions whenever you visit
our website.
Privacy Policy
Zeltom LLC provides secure online transactions. We take the utmost precaution to protect your privacy. We do not distribute, sell, lend, or otherwise present your private information to any person, company, or organization. We do not allow any access to our email lists, names, addresses, telephone numbers, or any other personal information.
Terms of Payment
We accept VISA, MasterCard, American Express, Personal Checks and Money
Orders in US funds via PayPal and Bank Wire Transfers.
Shipping & Handling
All Domestic and International orders are shipped via United States Postal Service (USPS), unless noted or advised otherwise.
Orders will be processed within 24 hours from time of checkout. Processing and shipping are from 9:00 am to 5:30 pm Monday through Friday and Saturday 9:00 am to 3:00 pm EST. We do not ship or process on Sundays, holidays, or anytime the post office is closed for any reason.
Neither Domestic nor International shipments automatically carry
tracking, confirmation, or insurance. These shipping extras are only
provided upon the specific request by the customer, and only if paid for
by the customer. Any shipments lost or damaged in which the customer
did not request and pay for tracking, confirmation, or insurance, are
the sole responsibility of the customer, and Zeltom LLC is not to be
held responsible for any losses incurred. It is your responsibility to promptly inspect your purchase upon receipt. If you discover a missing part, please contact us and we will gladly ship the parts to you at no charge.
Returns & Exchanges
We allow returns and exchanges on some of our products. The return time is 10 days from the purchase of the product. Items can only be returned if they have not been opened, assembled or installed. All of the units and components are tested before shipment and are
in perfect working condition. Damage to the components or the units during assembly or operation are the sole responsibility of the customer, and Zeltom LLC is not to be held responsible in any event for these damages.
Technical Support
We stand behind our products and services. We strive to provide the best unlimited technical support whenever you need it.
We are also here to assist you when you have special needs, or if problems
arise. Our goal is to provide quality customer service and we do our best to resolve any issues or concerns you may have. Please
contact us via email or call us.